Questions, answered

You browse the site, find a trip you like, and submit a booking request - it's a short form, no payment online. Within 24 hours one of our UK specialists will call you to confirm availability, walk through the trip, answer questions and take payment over the phone. Then you get an email with everything in writing.

Two reasons. First, holiday prices move in real time as flights and hotel inventory change - a human specialist can secure you the right price on the day, instead of a website quoting one number and surprising you with another at checkout. Second, talking to a real person means we catch the details that matter (passport names, accessibility, occasion) before money changes hands.

Not yet. Submitting the form is a request - we hold the details and call you back to confirm. Your booking is only confirmed once you've spoken to a specialist, agreed the final all-in price, and paid your deposit by phone.

Please do - we love it. Free from any UK phone: 0800 123 4567, 8am-10pm every day. Or email bookings@planholidays.co.uk.

By debit or credit card over the phone with your specialist. We take all major cards. Payment is processed via a PCI-compliant terminal - your card details aren't stored in our systems.

Yes. Pay a low deposit (typically 15% of the total) at booking, then spread the rest across monthly direct debits up to 8 weeks before you fly. No interest, no fees, no credit check - we're a holiday operator, not a lender.

No. GBP0 booking fees, GBP0 admin fees. The all-in price you see is what you pay.

Return flights from your nearest UK airport, 23kg checked baggage per adult, private airport transfers both ways, your accommodation for the full stay, and 24/7 in-resort support. We'll spell it out trip-by-trip when we call you.

Yes. Package holidays booked with us include financial protection arrangements. Your money is handled securely and your booking is confirmed in writing once payment is taken.

Because you've booked a protected package with us rather than direct, we re-protect your trip - sourcing alternative inventory at no extra cost, or refunding in full if the trip can't go ahead.

Yes - travel insurance is your responsibility and we strongly recommend taking out a policy as soon as you book. Some credit cards include basic cover; read the exclusions carefully.

Free amendments up to 8 weeks before departure (subject to airline/hotel availability - sometimes there's a price difference). Closer to departure, change fees may apply depending on the supplier terms - your specialist will be transparent about this when you book.

Your deposit is non-refundable, but everything paid beyond that is refundable up to 8 weeks before departure. Inside 8 weeks, cancellation fees scale up. The exact terms are confirmed in writing at booking.

Almost always yes. Just call us and we'll arrange it - many upgrades are cheaper added in advance than at the resort.

We can build a package from any major UK airport with international flights - Heathrow, Gatwick, Manchester, Birmingham, Edinburgh, Stansted, Luton, Bristol and more. Tell us your preference when we call.

All of the above, and more. Use our vibe search to filter by what matters to you - pram-accessible, adults-only, kids' paradise, honeymoon, wellness reset, and 15+ other vibes.

For summer peak (July-August) and Christmas/New Year, 6-9 months ahead is sensible. For everything else, 3-6 months ahead usually gives the best price-to-choice balance. Last-minute deals (within 6 weeks of departure) can be excellent if you're flexible.